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Customer Care

Customer Care

SUBMIT A CUSTOMER CARE REQUEST

Using your homeowner username and password supplied at closing, submit requests through our online portal. If you do not have your homeowner username and password, email customercare@levelbr.com

CUSTOMER CARE ONLINE PORTAL LOGIN

A Warranty You Can Trust

We stand behind our homes. Level Homes provides a 1-Year Workmanship Warranty, 2-Year Systems Warranty, and 5-Year Structural Warranty. Download the warranty documents below for more information.

1-Year Workmanship Warranty

1-Year Workmanship Warranty

Your warranty covers clearly defined standards for defects in materials and workmanship for the first year after closing. This component of the warranty includes roof covering, cabinets, countertops, door panels, exterior siding, hardwood floor, ceramic tile, drywall, interior trim, carpet, paint and the fireplace.

2-Year Systems Warranty

2-Year Systems Warranty

Your warranty covers certain defects in the electrical, plumbing and mechanical systems for a full two years after closing. This component of the warranty includes supply piping, ductwork for heat and AC, waste piping and electrical wiring.

5-Year Structural Warranty

5-Year Structural Warranty

Your warranty covers defects in all load-bearing elements to help ensure the structural safety of the home for up to five years after closing. This component of the warranty includes roof framing, load-bearing walls, beams, columns, floor framing and the foundation.

  • How do I submit a Warranty Claim online?

    Reference your username and password in your closing binder, and submit your request through our online portal. Once you’ve entered your username and password, scroll down to the WARRANTY SERVICE REQUEST tab — click the button within this tab to enter your service request.

    CUSTOMER CARE ONLINE PORTAL LOGIN

    It is very important to follow the online claim submission process to ensure you are directed to the correct point of contact within a timely manner. It may be second nature to reach out to your sales agent or Level Homes representative, however, our online submission process guarantees a means of tracking and accountability for the responsible parties. 

     

    If you are unable to locate your username and password, you can also email your request to  customercare@levelbr.com

  • When do you need access to my home to perform necessary maintenance or repairs?

    We ask that you allow us access between the hours of 8am to 5pm.

  • How do you handle emergency repairs?

    In the event of an emergency, submit your request through our online portal. Once you’ve entered your username and password, scroll down to the WARRANTY SERVICE REQUEST tab — click the button within this tab to enter your service request.

    CUSTOMER CARE ONLINE PORTAL LOGIN

    During business hours we will address right away. After hours or on the weekend, we will respond and address as quickly as we can, however, below is a list of emergency contacts — use these contacts to your advantage during an emergency situation. Please DO NOT contact a 3rd party vendor that did not build anything in the home originally. We do not reimburse for those repairs and the 3rd party could void your warranty.

     

    SUBCONTRACTOR LIST

    Electrical & Low Voltage
    Service Electrical
    225.665.5779

    Plumbing
    Kent’s Plumbing
    225.664.4652

    HVAC
    Kent’s Mechanical
    225.756.0777

    Appliances
    Appliance Distributors
    225.344.6793

Other FAQ's

  • What should I do after I close on my home?

    You will need to transfer utilities such as power, water and gas into your name. All other companies you normally do business with should be notified that your address is changing.

  • Do I need to register my appliances?

    Yes. Many manufacturers' warranties require registration.

    Go to the manufacturers' websites to register each appliance. There is a MODEL and SERIAL # specific to each appliance. 

  • What are my maintenance responsibilities as a homeowner?

    Home maintenance includes regular, seasonal and one-time tasks. 

    All maintenance is important, but failure to change air filters in the HVAC is one of the most frequently encountered issues. This filter is built into the air handler unit and you will be shown exactly where this is at your Homeowner's Orientation.

    For more information, CLICK HERE to download the Level Homes Homeowner Manual.