Customer Care
SUBMIT A CUSTOMER CARE REQUEST
Using your homeowner username and password supplied at closing, submit requests through our online portal. If you do not have your homeowner username and password, email customercare@levelbr.com
A Warranty You Can Trust
We stand behind our homes. Level Homes provides a 1-Year Workmanship Warranty, 2-Year Systems Warranty, and 5-Year Structural Warranty. Download the warranty documents below for more information.
1-Year Workmanship Warranty
Your warranty covers clearly defined standards for defects in materials and workmanship for the first year after closing. This component of the warranty includes roof covering, cabinets, countertops, door panels, exterior siding, hardwood floor, ceramic tile, drywall, interior trim, carpet, paint and the fireplace.
2-Year Systems Warranty
Your warranty covers certain defects in the electrical, plumbing and mechanical systems for a full two years after closing. This component of the warranty includes supply piping, ductwork for heat and AC, waste piping and electrical wiring.
5-Year Structural Warranty
Your warranty covers defects in all load-bearing elements to help ensure the structural safety of the home for up to five years after closing. This component of the warranty includes roof framing, load-bearing walls, beams, columns, floor framing and the foundation.
- How do I submit a Warranty Claim online?
Reference your username and password in your closing binder, and submit your request through our online portal. Once you’ve entered your username and password, scroll down to the WARRANTY SERVICE REQUEST tab — click the button within this tab to enter your service request.
CUSTOMER CARE ONLINE PORTAL LOGIN
It is very important to follow the online claim submission process to ensure you are directed to the correct point of contact within a timely manner. It may be second nature to reach out to your sales agent or Level Homes representative, however, our online submission process guarantees a means of tracking and accountability for the responsible parties.
If you are unable to locate your username and password, you can also email your request to customercare@levelbr.com
- When do you need access to my home to perform necessary maintenance or repairs?
We ask that you allow us access between the hours of 8am to 5pm.
- How do you handle emergency repairs?
In the event of an emergency, submit your request through our online portal. Once you’ve entered your username and password, scroll down to the WARRANTY SERVICE REQUEST tab — click the button within this tab to enter your service request.
CUSTOMER CARE ONLINE PORTAL LOGIN
During business hours we will address right away. After hours or on the weekend, we will respond and address as quickly as we can, however, below is a list of emergency contacts — use these contacts to your advantage during an emergency situation. Please DO NOT contact a 3rd party vendor that did not build anything in the home originally. We do not reimburse for those repairs and the 3rd party could void your warranty.
SUBCONTRACTOR LIST
Electrical & Low Voltage
Landmark Electric
225.665.5779Perk Electric
504.415.5073GSE Integrated
225.615.8131Plumbing
Kent’s Plumbing
225.664.4652HVAC
Kent’s Mechanical
225.756.0777Subcontractors may vary. Please refer to the list of subcontractors to be used in emergency situations that was provided to you in your closing binder.
Other FAQ's
- What should I do after I close on my home?
You will need to transfer utilities such as power, water and gas into your name. All other companies you normally do business with should be notified that your address is changing.
- Do I need to register my appliances?
Yes. Many manufacturers' warranties require registration.
Go to the manufacturers' websites to register each appliance. There is a MODEL and SERIAL # specific to each appliance.
- What are my maintenance responsibilities as a homeowner?
Home maintenance includes regular, seasonal and one-time tasks.
All maintenance is important, but failure to change air filters in the HVAC is one of the most frequently encountered issues. This filter is built into the air handler unit and you will be shown exactly where this is at your Homeowner's Orientation.
For more information, CLICK HERE to download the Level Homes Homeowner Manual.