A Warranty You Can Trust
We stand behind our homes. Level Homes provides a 1-Year Workmanship Warranty, 2-Year Systems Warranty, and 10-Year Structural Warranty.Download the full warranty booklet for more information.
1-Year Workmanship Warranty
Your warranty covers clearly defined standards for defects in materials and workmanship for the first year after closing. This component of the warranty includes roof covering, cabinets, countertops, door panels, exterior siding, hardwood floor, ceramic tile, drywall, interior trim, carpet, paint and the fireplace.
2-Year Systems Warranty
Your warranty covers certain defects in the electrical, plumbing and mechanical systems for a full two years after closing. This component of the warranty includes supply piping, ductwork for heat and AC, waste piping and electrical wiring.
10-Year Structural Warranty
Your warranty covers defects in all load-bearing elements to help ensure the structural safety of the home for up to ten years after closing. This component of the warranty includes roof framing, load-bearing walls, beams, columns, floor framing and the foundation.
- How do I submit a Warranty Claim online?
Reference your username and password in your closing binder, and submit your request through our online portal. Once you’ve entered your username and password, scroll down to the WARRANTY SERVICE REQUEST tab — click the button within this tab to enter your service request.
It is very important to follow the online claim submission process to ensure you are directed to the correct point of contact within a timely manner. It may be second nature to reach out to your sales agent or Level Homes representative, however, our online submission process guarantees a means of tracking and accountability for the responsible parties.
If you are unable to locate your username and password, you can also email your request to firstname.lastname@example.org
- When do you need access to my home to perform necessary maintenance or repairs?
We ask that you allow us access between the hours of 8am to 5pm.
Reference page 8 in the warranty booklet for full details.
- How do you handle emergency repairs?
In the event of an emergency, submit your request through our online portal. Once you’ve entered your username and password, scroll down to the WARRANTY SERVICE REQUEST tab — click the button within this tab to enter your service request.
During business hours we will address right away. After hours or on the weekend, we will respond and address as quickly as we can, however, below is a list of emergency contacts — use these contacts to your advantage during an emergency situation. Please DO NOT contact a 3rd party vendor that did not build anything in the home originally. We do not reimburse for those repairs and the 3rd party could void your warranty.
Reference page 9 in the warranty booklet for full details.
Electrical & Low Voltage
- Are there exclusions to the warranties?
Yes — there are exclusions that are outside of our control. Please review the complete list on page 10 in the warranty booklet.
- What if there is a deficiency in the construction of my home?
If you feel you have a deficiency anywhere in your home, please review the Construction Performance Guidelines on page 14 in the warranty booklet.
Customer Care Walk Throughs
In accordance with an industry-leading warranty program, Level Homes' Customer Care program goes beyond closing to help ensure that the various components of your new home are functioning properly once you have moved into your new home. Level Homes will send an electronic survey to be filled out before 30-Day, 6-Month, and 1-Year Walk Throughs. These surveys will provide a checklist, allowing you to note specific items that need to be addressed in an easy-to-use and organized manner.
30-Day Walk Through
After you close on your home, we will send a calendar invite and a link to a digital checklist where you will notate items needing attention/repairs. Your construction manager will meet you on the scheduled date, at your home, to discuss your items and repairs.
6-Month Walk Through
At the 5-month mark, we will send a calendar invite and a link to a digital checklist where you will notate items needing attention/repairs.
1-Year Walk Through
At the 11-month mark, we will email you in reference to your 1-Year Warranty expiration and at this time, if you have any items in need of repair, we will coordinate schedules to have this repair completed before your warranty expires.
- What should I do after I close on my home?
You will need to transfer utilities such as power, water and gas into your name. All other companies you normally do business with should be notified that your address is changing.
- Do I need to register my appliances?
Yes. Many manufacturers' warranties require registration.
Go to the manufacturers' websites to register each appliance. There is a MODEL and SERIAL # specific to each appliance.
- What are my maintenance responsibilities as a homeowner?
Home maintenance includes regular, seasonal and one-time tasks.
All maintenance is important, but failure to change air filters in the HVAC is one of the most frequently encountered issues. This filter is built into the air handler unit and you will be shown exactly where this is at your walk through.