Customer Care Contact Form
Please allow 48 hours for response to non-emergency requests. For emergency requests, see FAQs below.
Frequently Asked Questions
- When do you need access to my home to perform necessary maintenance or repairs?
We ask that you allow us access between the hours of 8am to 5pm.
- How do you handle emergency repairs?
In the event of an emergency, submit your request through the Customer Care Contact Form above.
During business hours we will address right away. After hours or on the weekend, we will respond and address as quickly as we can, however, below is a list of emergency contacts — use these contacts to your advantage during an emergency situation. Please DO NOT contact a 3rd party vendor that did not build anything in the home originally. We do not reimburse for those repairs and the 3rd party could void your warranty.
Electrical & Low Voltage
Subcontractors may vary. Please refer to the list of subcontractors to be used in emergency situations that was provided to you in your closing binder.
- What should I do after I close on my home?
You will need to transfer utilities such as power, water and gas into your name. All other companies you normally do business with should be notified that your address is changing.
- Do I need to register my appliances?
Yes. Many manufacturers' warranties require registration.
Go to the manufacturers' websites to register each appliance. There is a MODEL and SERIAL # specific to each appliance.
- What are my maintenance responsibilities as a homeowner?
Home maintenance includes regular, seasonal and one-time tasks.
All maintenance is important, but failure to change air filters in the HVAC is one of the most frequently encountered issues. This filter is built into the air handler unit and you will be shown exactly where this is at your Homeowner's Orientation.
A Warranty You Can Trust
We stand behind our homes. Level Homes provides a 1-Year Workmanship Warranty, 2-Year Systems Warranty, and 5-Year Structural Warranty. Download the warranty documents below for more information.
1-Year Workmanship Warranty
Your warranty covers clearly defined standards for defects in materials and workmanship for the first year after closing. This component of the warranty includes roof covering, cabinets, countertops, door panels, exterior siding, hardwood floor, ceramic tile, drywall, interior trim, carpet, paint and the fireplace.
2-Year Systems Warranty
Your warranty covers certain defects in the electrical, plumbing and mechanical systems for a full two years after closing. This component of the warranty includes supply piping, ductwork for heat and AC, waste piping and electrical wiring.
5-Year Structural Warranty
Your warranty covers defects in all load-bearing elements to help ensure the structural safety of the home for up to five years after closing. This component of the warranty includes roof framing, load-bearing walls, beams, columns, floor framing and the foundation.