Customer Care

Level Homes Customer CareLevel Homes Customer Care Philosophy

OUR TEAM: Level Homes strives to hire and properly train the best Customer Care Managers, Construction Managers and New Home Sales Counselors to ensure our future Homeowners have the best home purchase and home ownership experience. Our contractors that assist in the building of a Level Homes home will always be referred to as Trade Partners and held to the same standards as Level Homes Associates.

HOME CONSTRUCTION PROCESS: Level Homes believes that Customer Care begins with the selection of a home plan and carries well past the closing of each home.  We are confident in the quality of the homes we build. Level Homes provides a 1-year comprehensive warranty, a 2-year systems warranty and 10-year structural warranty.
If you are building a new home or buying a home already under construction, we will schedule multiple meetings or a comprehensive meeting (depending on the stage of the home) between our future Homeowner, New Home Sales Counselor and Customer Care Representative to personally review all aspects of your new home and how to care for a new Level Home.

  1. PRE-CONSTRUCTION MEETING: A meeting is established with a Level Homes Construction Associate to review the Purchase and Sale Agreement, Option Addendum and any Design Studio selections made during the design studio appointment.
  2. PRE-DRYWALL MEETING: Level Homes hosts an on-site meeting once the framing and mechanical rough-in work has been completed. At this time, a Level Homes Construction Associate will illustrate the location of all outlets, switches, plumbing locations and any other pertinent electrical features or options. It is also a great time to educate our future Home Owner on the structural aspects of their future home.
  3. HOMEOWNER’S ORIENTATION: Level Homes will take this time to orient our future Homeowner on the care of their new home and the community. We realize it is an exciting time in our Homeowners’ life and we want to make the transition to their new Level Homes home and community a fun experience for the family.
  4. FINAL WALK THROUGH: Level Homes has an extended Customer Care program that goes beyond closing to make sure that the various components of your new home are maintained properly once you have moved and nestled into your new Level Homes home.  A representative from Level Homes will schedule an appointment with you 30 days after closing.

Welcome to Level Homes!

Congratulations and welcome to the distinguished Level Homes Family, and to the even larger family of Level Homes’ homeowners. We are very proud and thankful that you have chosen one of our homes. Level Homes takes great pride in ensuring outstanding customer satisfaction with your new home transaction. In selling, building and servicing your new home, we set defined standards of performance in order to satisfy you, our valued customer. It is our intent to promptly correct anything that falls below these performance standards.


Have Questions? Ask Us

I’m here to help you in any way possible. Here are just a few ways:

  • I can answer Financing questions.
  • Provide info on our building process.
  • Connect you with our Sales team.
  • Talk more about Level Homes.
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When my husband and I started looking for a new house, we were blown away by the quality and value Level Homes offered. From start to finish, the team worked with us to ensure we ended up with our dream home. We couldn’t have asked for a more professional, hardworking and kind group of people to help us navigate the building process. - Courtney Tidwell
About three years ago, I showed a Level home for the first time and both my client and I were amazed, not only with the home, but with their process and service! Since then, I've sold nine new Level Homes, including one to myself! My family couldn't be any happier with our home! - Kyle C. Petersen ABR, GRI, SRS, REALTOR
"We are happy to know even after closing and in our new home; that the customer care specialist Melissa LaCroix is checking on us to see how we are doing. We are looking forward to referring more family and friends to Level homes to build their dream home!"
"We couldn't have been more pleased with Alicia, Melissa, Jim and Bubba. They were great throughout the process and were extremely friendly, professional, and helpful. They followed up on any communication we sent and worked to correct any mistakes or issues. You should be very proud to have such amazing."

Louisiana Customer Testimonials | Raleigh Customer Testimonials